DentaCarts is a MEA-based tech company in medical e-commerce and supply chain. They aim to revolutionize medical product ordering and stock management. Operating in Egypt, Saudi Arabia, and Germany, they've served 8000+ dental businesses in 4 years, offering 30K+ products with 250+ suppliers.
Their challenge?
Improving customer retention and repeat sales. They initially used email marketing but needed a more comprehensive approach for customer engagement and retention. DentaCarts wanted to personalize experiences, provide incentives for repeat purchases, and foster engagement through a unique rewards program.
In this case study, we take a deep dive into how exactly DentaCarts used Gameball to improve their retention rate by over 130%, double their purchase frequency, and increased their Average Order Value (AOV) by 38% in only one quarter.
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