Customer Experience

Product Expert

Specializes in comprehensive knowledge of products, offering expert guidance and support to customers to enhance their product understanding and usage experience.
Full Time
Intermediate Level
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Who We Are
The Role
Why Us

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

We trust our team to maximize their time and use techniques that are idiosyncratic to them. Here are the programs, rituals, and routines they recommend.


  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Lead technical integration with Gameball high value  clients.
  • Build needed guides for smoother  technical integrations. 
  • Offer premium support and dashboard configurations to Gameball enterprise clients, with an ability to understand client use cases and suggest best practices accordingly.
  • Collect positive customer reviews to increase Gameball apps credibility and rates.
  • Provide technical support, troubleshoot client issues and offer response in timely manner.
  • Work on product enhancements based on feedback from clients and by being the product expert.
  • Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.

Customer Upselling:

  • Identify opportunities for upselling and cross-selling additional products or services to customers based on their needs and preferences.
  • Utilize persuasive communication skills to effectively present upsell offers and promotions to customers.
  • Demonstrate in-depth knowledge of products and services to highlight their value and benefits during upselling interactions.
  • Collaborate with sales and marketing teams to develop strategies for maximizing upselling opportunities and achieving revenue targets.
  • Track and report upselling performance metrics to management, including conversion rates and revenue generated from upsell activities.


  • Bachelor’s Degree in Business Information, CS, or any relevant field.
  • Excellent attention to detail, Communication Skills, People Skills, Research Skills, Problem Solving, Strong Analytical Skills.
  • Proven record of handling churn and upselling.
  • Fluent in English written and spoken with an superb written communication.
  • Ability to provide technical troubleshooting and explain how Gameball APIs work and ensure successful configuration.
  • Self motivated character with constructive and positive mindset while handling challenges and communicating with different clients personas.
  • Sense of urgency; ability to problem solve and troubleshoot in a timely manner.
  • 3+ years of experience providing APIs related technical support.

Why Us

We are a passionate and innovative team looking to revolutionize SaaS Marketing. We are based in Cairo, Egypt with team members in many different locations around the world and we are all working towards creating a marketing solution that is all-comprehensive that will stand out as completely unique in it's space.

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Still Need Some Help Deciding?

Get in contact with our sales team now - or try it out yourself.