Solutions Engineer

Job Description

The Solutions Engineer at Gameball is a hands-on technical role that bridges Sales, Product, Engineering, and Customers.This role focuses on supporting pre-sales technical validation, owning customer onboarding and integrations, building reusable technical solutions, and stepping in whenever complex technical help is needed.

Responsibilities

1. Pre-Sales Support

• Support Sales during RFPs, technical discovery, and feasibility assessments
  
• Answer technical questions and validate integration scope, risks, and constraints
  
• Build technical demos and POCs when needed using vibe-coding tools (e.g. Replit, Lovable, Bolt, Claude Code) to support deal closure if needed
  

2. New Client Onboarding & Integration

• Own the technical onboarding journey from sales handover to go-live
  
• Design and guide integrations across web, mobile, and third-party systems using Gameball APIs and SDKs
  
• Translate business objectives into clear technical workflows and integration plans
  

3. Internal Solution Building & Enablement

• Build and maintain reusable demos, sample apps, and reference integrations
  
• Create and maintain technical documentation, tutorials, and integration resources
  
• Share integration learnings with Product and Engineering to improve developer experience
  

4. Post Go-Live Technical Support

• Step in to support customers with complex technical needs after go-live
  
• Troubleshoot integration issues and coordinate with Product and Engineering when needed
  
• Ensure long-term technical stability and best-practice usage of Gameball
  

Requirements

Must-Have

• Strong background in software development (web, mobile, or backend); ex-software engineers preferred
  
• Hands-on experience with APIs, SDKs, webhooks, and system integrations
  
• Proven ability to build working applications and integrations, not just designs or documents
  
• Comfortable using AI / vibe-coding tools to rapidly build demos and POCs
  
• Experience working directly with customers in technical roles
  

Nice-to-Have

• Experience with SaaS platforms or developer-focused products
  
• Familiarity with loyalty, gamification, or marketing technology
  
• Experience with e-commerce or mobile app integrations
  

What Success Looks Like

• Sales cycles move faster with clear technical validation
  
• Customers go live smoothly with minimal friction
  
• Integrations are repeatable, scalable, and well-documented