Senior Product Manager - Promotions & Rewards

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

Responsibilities

• Own the product vision and roadmap for the promotions and rewards domain at Gameball.
  
• Bring deep understanding of promotional strategies, loyalty mechanics, and campaign design to drive innovation.
  
• Translate customer needs, market trends, and industry benchmarks into scalable, high-impact features.
  
• Collaborate with cross-functional teams to deliver new functionality across gamified rewards, cart-based promotions, and couponing.
  
• Drive the development of AI-powered tools that help merchants build smarter, more personalized engagement experiences.
  
• Contribute to hands-on product work: writing feature documentation, release notes, and support guides.
  
• Lead the intake and management of ad-hoc product requests from clients during integration and presales phases—ensuring every custom need is evaluated, scoped, and transformed into a scalable product feature, not just a one-off implementation.
  
• Balance strategic planning with execution in a fast-paced startup environment.

Requirements

• 5–7 years of experience in product management.
  
• Strong domain expertise in promotions, rewards, couponing, or loyalty marketing.
  
• Experience building customer-facing features in SaaS, martech, or e-commerce platforms.
  
• Familiarity with AI technologies and their application in product workflows.
  
• Excellent written communication and documentation skills.
  
• Hands-on, ownership-driven mentality suited to startup environments.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.