Retention Marketing Consultant

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

Responsibilities

• Design and implement loyalty programs and campaigns that increase retention, engagement, and lifetime value.
• Analyze customer data to identify trends, gaps, and opportunities, translating insights into actionable strategies.
• Collaborate with clients’ marketing teams to launch targeted, multi-channel campaigns that boost engagement.
• Partner with product teams to advocate for features and enhancements that strengthen customer loyalty.
• Lead regular business reviews with clients, presenting performance insights and strategic recommendations.
• Track and optimize KPIs such as redemption rates, churn, CLTV, and campaign performance.
• Apply test-and-learn approaches to continuously improve program effectiveness.

Qualifications

• 5+ years in loyalty, CRM, retention marketing, or customer experience roles.
• Strong client-facing experience and consulting presence.
• Excellent proficiency in data analysis tools (Excel/Google Sheets - pivot tables, percentile analysis, data visualization)
• Deep understanding of customer lifecycle stages, segmentation, and retention levers.
• Experience collaborating across product, marketing, and commercial teams.
• Excellent communication skills with the ability to connect strategic vision to tactical execution.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.