Presales Solutions Consultant

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

Requirements

Tailored Demos & Solution Presentation

• Craft and deliver customized product demonstrations using Gameball’s SaaS product, slide decks, and mockups that highlight Gameball’s value against competitors and illustrating both technical flows and user engagement journeys
• Leverage knowledge in loyalty, gamification, and retention marketing to consult clients on how to design effective engagement programs
• Recommend architectures and workflows that align Gameball capabilities with clients’ growth KPIs
• Provide on-the-fly strategic and technical advice during workshops, ensuring prospects understand how data-driven engagement drives value
• Provide technical and strategic ad-hoc solutions that demonstrate how Gameball adds value through data-driven engagement and lifecycle personalization
• Articulate value proposition, ROI, use-cases, and case studies that resonate with marketing, technical, product, and executive audiences

Integration Planning & POCs

• Own the creation of detailed architecture of integration with the client’s tech stack and guides with timelines, API mappings, and stakeholder action plans
• Execute technical proof-of-concepts: define scope, manage test environments, and validate end-to-end workflows

Relationship Building

• Act as a trusted advisor, nurture relationships from initial brief through contract signature and beyond
• Collaborate with SDRs, AEs, and reseller partners with product, technical, and loyalty knowledge during their Gameball sales cycle
• Identify upsell and cross-sell opportunities to share with the implementation team based on customer needs you discovered during the sales cycle

Market Intelligence

• Continuously monitor competitor offerings, industry trends in retention/loyalty/gamification, and customer feedback
• Share demand signals, feature requests, and integration learnings with Gameball’s Product, Tech and marketing teams
• Continuously monitor competitor offerings, industry trends in loyalty/gamification, and customer feedback

Solution Presentation:

• Effectively communicate the value proposition of Gameball products and services, showing how they align with customer objectives and deliver tangible benefits

Relationship Building:

• Develop and maintain strong relationships with customers, acting as a trusted advisor
• Identify opportunities for upselling additional products or services based on customer needs and usage patterns

Market Intelligence:

• Stay informed about industry trends, competitive landscape, and customer feedback
• Transfer demand insights, product requests, and technical integration feedback to Product and Tech teams
• Provide valuable insights to the marketing and product teams for continuous improvement

Qualifications & Experience:

• Bachelor's degree in Computer Science or any relevant field.
• 3–5 years of experience in pre-sales, sales engineering, customer success, or a similar role.
• Fluency in English and Arabic languages; French/Spanish/Deutsch is a Plus
• Excellent understanding of modern application architectures (e.g. REST API, Microservices, Multiple 3rd party solutions such as CRM, CDP, Marketing Automation, Retail POS)
• Technical Storytelling: You translate complex APIs and architectures into clear, compelling narratives that inspire confidence.
• Customer Empathy: You listen deeply, ask the right questions, and tailor every interaction to address real business challenges.
• Security & Stack Fluency: You learn our security measures and technical stack inside-out, enabling you to field technical questions on behalf of our tech team and accelerate deal cycles.
• Use-Case & Technical Duality: You excel as both a use-case–oriented consultant and a deep technical advisor, seamlessly bridging business value with system design.
• Speed & Agility: You manage multiple projects simultaneously, rapidly assemble tailored presentations, curating existing assets and crafting new slides, and respond promptly to prospect questions via email, Slack, or calls without delay.
• Hands-On Skills: You’re comfortable with API testing tools (Postman), building simulation prototypes with AI tools (Replit, Loveable, etc.), and design tools (Figma), as well as maintaining clear project documentation (Dock).
• Collaborative Mindset: You proactively share insights across Sales, Product, and Engineering, driving continuous improvement.
• Growth Orientation: You stay on top of loyalty and gamification best practices, eager to experiment and refine your approach.
• Executive Presence: You engage confidently at all levels: from developers to C-suite; adapting your communication style accordingly.
• Flexibility & Coachability: You welcome feedback, adapt to changing priorities, and are open to business travel as needed.
• Ownership & Reliability: You own your deliverables, meeting deadlines (even outside standard hours when necessary) and collaborating on reviews to ensure top-quality presentations.
• Team player: You thrive in a team environment, bringing confidence and self-awareness that empower you to collaborate effectively, celebrate wins, and drive our collective success.
• Local Event Support: You have experience supporting and presenting at local events to showcase Gameball thought leadership & technology.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.