Presales Solutions Consultant

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

Requirements

Customer Needs Analysis:

• Conduct discovery calls and meetings to understand customers' pain points, goals, and requirements
• Present and tailor demos, presentations, and proposals to address specific customer needs
• Create use case comparisons of why to use Gameball instead of other alternatives

Solution Design & Integration:

• Take ownership of creating an integration guide with a timeline and action plan tailored to the prospect’s tech stack and business goals
• Perform technical and marketing discovery to design loyalty-driven solutions using Gameball’s platform
• Propose architecture or workflows that connect Gameball with the customer’s ecosystem while aligning with retention goals and growth KPIs
• Leverage knowledge in loyalty, gamification, and retention marketing to consult clients on how to design effective engagement programs
• Design Figma mockups for solution proposals that reflect both the technical flow and loyalty experience strategy
• Provide technical and strategic ad-hoc solutions that demonstrate how Gameball adds value through data-driven engagement and lifecycle personalization
• Manage and execute technical proof of concepts (POCs) to validate solution fit

Implementation Handover:

• Handover closed deals to the implementation team with a clear integration guide
• Clarify possible technical challenges that might be faced during implementation

Sales Enablement & Collaboration:

• Receive client briefs from SDR/AE to prepare tailored product demos and presentations in sync with AE/Sales Manager
• Support reseller partners with product, technical, and loyalty knowledge during their Gameball sales cycle
• Collaborate with AE/SDR teams to share insights, provide feedback, and strategize on lead generation and qualification

Solution Presentation:

• Effectively communicate the value proposition of Gameball products and services, showing how they align with customer objectives and deliver tangible benefits

Relationship Building:

• Develop and maintain strong relationships with customers, acting as a trusted advisor
• Identify opportunities for upselling additional products or services based on customer needs and usage patterns

Market Intelligence:

• Stay informed about industry trends, competitive landscape, and customer feedback
• Transfer demand insights, product requests, and technical integration feedback to Product and Tech teams
• Provide valuable insights to the marketing and product teams for continuous improvement

Qualifications & Experience:

• Bachelor's degree in Computer Science or any relevant field.
• 3 - 5 years of solid relevant experience
• Excellent attention to detail, communication skills, research skills, people’s person.
• Proven experience in pre-sales, sales, customer success, or a related role.
• Experience in project management and documentation is a core requirement
• Excellent understanding of modern application architectures (e.g. REST API, Microservices, Multiple 3rd party solutions such as CRM, CDP, Marketing Automation, Retail POS)
• Strong technical background with experience in leading integrations and providing technical support.
• Excellent communication and interpersonal skills with the ability to build strong client relationships.
• Proven track record in upselling and cross-selling products or services.
• Analytical skills to leverage customer health data and identify opportunities and risks.
• Ability to work cross-functionally and manage multiple projects simultaneously.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.