Who We Are
We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.
The Role
We trust our team to maximize their time and use techniques that are idiosyncratic to them. Here are the programs, rituals, and routines they recommend.
Responsibilities:
- Develop and implement customer loyalty programs aimed at increasing customer retention and lifetime value.
- Analyze customer data to identify trends, preferences, and opportunities for enhancing loyalty initiatives.
- Collaborate with marketing teams to create targeted campaigns and promotions to incentivize customer engagement and loyalty.
- Work closely with the product management team to identify and prioritize features and enhancements that drive customer loyalty and satisfaction.
- Monitor key performance metrics, including customer retention rate, churn rate, and customer lifetime value, and take proactive measures to optimize performance.
- Conduct regular A/B testing and experimentation to optimize loyalty program effectiveness.
- Provide insights and recommendations to senior management on strategies to improve customer loyalty and retention.
- Stay informed about industry trends, best practices, and emerging technologies related to customer loyalty and retention.
Qualifications:
- Bachelor’s Degree in Business Information, CS, or any relevant field.
- Excellent attention to detail, Communication Skills, People Skills, Research Skills, Problem Solving, Strong Analytical Skills.
- Fluent in English written and spoken with an superb written communication.
- Self motivated character with constructive and positive mindset while handling challenges and communicating with different clients personas.
- Proven record of handling churn and upselling.
- 5 years of experience.
Why Us
We are a passionate and innovative team looking to revolutionize SaaS Marketing. We are based in Cairo, Egypt with team members in many different locations around the world and we are all working towards creating a marketing solution that is all-comprehensive that will stand out as completely unique in it's space.
