Onboarding Engineer

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

Requirements

• Client Relationship Management: Take ownership of the onboarding experience for assigned clients, including integration, training, adoption guidance, and retention. Maintain high levels of customer satisfaction and engagement.
• Technical Integration Leadership: Lead technical integrations for high-value clients, ensuring smooth, efficient setups that meet customer needs.
• Guide Development: Create and maintain technical guides and documentation to simplify the integration process for all users.
• Premium Support & Configuration: Offer tailored support and dashboard configurations for enterprise clients, understanding and advising on best practices based on specific use cases.
• Customer Reviews & Credibility: Collect positive client feedback to boost Gameball’s credibility and ratings, enhancing our brand reputation.
• Technical Support & Troubleshooting: Provide timely, expert-level troubleshooting and support to resolve client issues effectively.
• Product Expert & Enhancements: Gather insights from client feedback to inform product improvements, acting as a key advocate for clients within Gameball.
• Customer Health & Expansion Opportunities: Use analytics to monitor customer health, identifying expansion opportunities and risks for churn.

     Customer Upselling:

• Identify and pursue upsell and cross-sell opportunities based on client needs, highlighting the value of additional Gameball features or services.
• Use persuasive communication to present upsell offers and promotions effectively.
• Collaborate with Sales and Marketing to create strategies for maximizing upsell potential and revenue targets.
• Track and report on upsell performance metrics, such as conversion rates and revenue from upsell activities.

Qualifications:

• Education: Bachelor’s Degree in Computer Science or a related field.
• Skills & Experience:some text
  • 3+ years of experience in providing technical support with API integrations.
  • Strong technical background with proven ability to handle customer onboarding and troubleshooting.
  • Excellent English communication skills, both written and verbal.
  • Ability to explain Gameball’s API configurations and ensure successful client setups.
  • Highly detail-oriented, with strong problem-solving skills and a self-motivated, positive approach to challenges.
  • Ability to work effectively with diverse client personas, showing a sense of urgency and adaptability.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.