Customer Experience

Enterprise Technical Executive - Customer Success

In charge of the overall experience for high profile clients whilst guiding them in optimizing Gameball for their business.
Remote
Full Time
Professional Level
Apply now
Who We Are
The Role
Responsibilities
Qualifications
Why Us

Responsibilities

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Lead technical integration with Gameball high-value clients 
  • Build needed guides for smoother technical integrations 
  • Offer premium support and dashboard configurations to Gameball's enterprise clients, with an ability to understand client use cases and suggest best practices accordingly
  • Collect positive customer reviews to increase Gameball apps credibility and rates
  • Provide technical support, troubleshoot client issues, and offer responses in a timely manner
  • Work on product enhancements based on feedback from clients and by being the product expert
  • Leverage Customer Health analytics to identify customer expansion opportunities & churn risks

Qualifications:

  • 3+ years of experience providing APIs-related technical support
  • Computer science graduate or equivalent
  • Minimum 3 years of experience as a Customer Success Specialist
  • Proven record of handling churn and upselling
  • Fluent in English written and spoken with a superb written communication
  • Ability to provide technical troubleshooting and explain how Gameball APIs work and ensure successful configuration
  • Self-motivated character with a constructive and positive mindset while handling challenges and communicating with different clients' personas
  • Sense of urgency; ability to problem solve and troubleshoot in a timely manner
Apply now

Get ready for new levels of engagement, retention, and loyalty with Gameball.