Customer Success Specialist

Responsibilities:

• Onboard clients in configuring and using our product to achieve their business goals, tackle client’s challenges and emphasize Gameball product value for them
• Keep an eye on  client performance, gain customer trust by sharing  best practices and creative ideas for new business opportunities and drive clients to success
• Detect possible churn and initiate appropriate actions and communications to avoid and minimize client churn rate
• Create new ideas and practices to enhance client journey and onboarding in a SAAS industry
• Dig for client expansion opportunities through upselling and renewals
• Enjoy going the extra mile to support our clients with any challenges they face while using our product, communicate effectively with Gameball's internal technical team and ensure timely delivery of service to our clients
• Offer premium support package and dashboard configurations to the client
• Manage multiple tickets and accounts simultaneously by building a strong relationship with clients
• Become a Gameball product, use-case, and loyalty industry expert

Qualifications:

• 1-2 years of experience in customer-facing roles, account management, and customer success
• Analytical skills to identify patterns and trends
• Fluent in English with Excellent written communication skills
• Strong knowledge of CRMs ( Intercom, HubSpot, etc..)
• Exceptional outgoing personality, willingness to take the initiative and cross the extra mile while working with Gameball clients
• Constructive and positive mindset while handling challenges and different clients' personas
• Comfortable with context switching and learning by experimenting 
• Ability to understand clients’ feedback and recommended product enhancements  and share it with our product and technical team 
• Bachelor’s degree in Business, Marketing,  or any equivalent major